Privacy Policy

1. Introduction

Welcome to Star Signature Travels LLP ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel services, visit our website, or interact with us.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Make travel bookings or inquiries
• Create an account with us
• Subscribe to our newsletter
• Contact us for support
• Participate in surveys or promotions

This information may include:

• Full name and contact details (email, phone number, address)
• Date of birth and passport information
• Payment and billing information
• Travel preferences and special requirements
• Dietary restrictions or medical information (when necessary for travel arrangements)
• Company name and business information (for corporate clients)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on site
• Referring website and search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Travel Services: To process bookings, arrange travel itineraries, and provide travel-related services
• Communication: To send booking confirmations, travel documents, updates, and respond to inquiries
• Payment Processing: To process payments and prevent fraudulent transactions
• Customer Support: To provide assistance and resolve issues
• Marketing: To send promotional offers, newsletters, and personalized recommendations (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights
• Service Improvement: To analyze usage patterns and improve our services

4. Information Sharing and Disclosure

We may share your information with:

• Travel Partners: Airlines, hotels, car rental companies, tour operators, and other travel service providers necessary to fulfill your bookings
• Payment Processors: Secure third-party payment gateways to process transactions
• Service Providers: Companies that help us operate our business (e.g., IT services, marketing agencies)
• Legal Authorities: When required by law, court order, or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and firewalls
• Regular security audits and updates
• Restricted access to personal information
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to processing of your information for certain purposes
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at info@starsignaturetravels.com

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may limit certain features of our website.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Travel-related information is typically retained for 7 years to comply with tax and accounting requirements.

9. International Data Transfers

Your information may be transferred to and processed in countries other than India, including those with different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes indicates your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Star Signature Travels LLP
#337 Workyard, Phase 2
Chandigarh, 160002, India

Email: info@starsignaturetravels.com
Phone: +91 82889 98860
Hours: Monday - Saturday, 9:00 AM – 7:00 PM IST